Shipping Policy

Last updated: October 10, 2026

At Maylo, we aim to provide a smooth and reliable delivery experience for every customer. We work with multiple suppliers and shipping partners to offer a variety of products. Because our products may come from different suppliers and fulfilment locations, shipping times and delivery methods may vary depending on the product and destination.

Shipping Costs

Maylo offers free standard shipping worldwide.

Please note that depending on your country, additional charges may apply when your order enters the destination country. These charges may include customs duties, import taxes, VAT, customs clearance fees, or other fees imposed by local authorities or shipping providers.

Such charges are not included in our free shipping offer and may be the customer's responsibility, depending on local laws and the shipping arrangements for the order. Maylo does not control these charges, and the amount may vary depending on the destination country and the value of the order.

We recommend checking your country's import regulations before placing an order to understand whether any additional charges may apply.

We aim to make our shipping costs as transparent as possible and will provide any applicable charges at checkout where they are known and can be calculated.

Processing Time

After you place an order, it is sent to the relevant supplier for processing and preparation. Processing times may vary depending on product availability, supplier operations, and order volume.

Orders are generally processed before they are dispatched. Processing time may be separate from the estimated shipping time, so please allow additional time before your order arrives.

Estimated Delivery Times

Our estimated delivery time is 7–20 business days. Actual delivery times may vary depending on your location, the supplier, the shipping method, and local delivery conditions.

Business days exclude weekends and public holidays. Delivery estimates are not guaranteed, and some orders may arrive earlier or later than expected.

International shipments may take longer due to customs clearance, local postal services, weather conditions, peak shopping periods, or other circumstances beyond our control.

Multiple Suppliers and Shipments

Maylo works with multiple suppliers, and products may be shipped from different locations.

If you order multiple products, your items may arrive in separate packages and at different times. This does not necessarily mean that an item is missing from your order.

Each shipment may have its own tracking information, depending on the shipping service used.

Order Tracking

When tracking information is available, it will be provided to you by email or through the tracking service associated with your order.

Please allow some time for tracking information to become active after your package has been dispatched. Tracking updates may occasionally be delayed while the package moves between shipping facilities or international carriers.

If you have questions about your shipment or tracking information, please contact us at maylosupport@gmail.com.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where such charges apply and are not collected at checkout, the customer may be responsible for paying them, subject to applicable law and the shipping terms for the order.

Customs processing may also affect delivery times. Maylo cannot guarantee how quickly customs authorities will process an international shipment.

Shipping Delays

Although we work with our suppliers and shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Possible causes include customs inspections, severe weather, public holidays, high order volumes, carrier disruptions, and other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery window, please contact us so we can help investigate the shipment.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If you notice that you have entered incorrect shipping information, please contact us immediately at maylosupport@gmail.com. If your order has not yet been shipped, we may be able to update the shipping information, but changes cannot be guaranteed.

Once an order has been shipped, we may no longer be able to change the delivery address. Any additional costs associated with redirecting, reshipping, or correcting a shipment due to incorrect information provided by the customer may be the customer's responsibility, where permitted by applicable law.

Maylo cannot guarantee successful delivery if the shipping information provided at checkout is incorrect or incomplete. However, your statutory consumer rights remain unaffected.

Lost or Missing Packages

If your package appears to be lost, has not arrived within the estimated delivery window, or shows unusual tracking activity, please contact our support team.

We will review the available tracking information and work with the relevant supplier or shipping partner to investigate the issue.

Your rights and any remedies available to you will be handled in accordance with applicable law and our Return Policy.

Contact Information

If you have any questions about shipping, delivery times, tracking, or your order, please contact us.

Maylo Customer Support

Email: maylosupport@gmail.com

Website: https://maylo.shop

We will do our best to assist you and provide updates regarding your shipment.