Privacy Policy

Last updated: October 10, 2026

At Maylo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Maylo collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, contact our support team, or otherwise interact with our services.

Personal Information We Collect

When you visit or purchase from Maylo, we may collect different types of personal information depending on how you use our website.

This may include your name, billing address, shipping address, email address, telephone number, order details, purchased products, payment status, refund information, and communications with our customer support team.

Payment information is processed through the payment providers available at checkout. Depending on the payment method, Maylo may receive limited payment-related information, such as transaction confirmations and payment status. We do not intentionally collect or store complete payment card details when these are handled by our payment providers.

We may also automatically collect technical information when you browse our website, including your IP address, browser type, device information, language preferences, pages visited, referral sources, and information about how you interact with our website.

Where permitted by applicable law, we may use cookies and similar technologies to collect information about website usage, remember preferences, measure performance, and support advertising activities.

How We Use Your Personal Information

Maylo uses personal information for legitimate business purposes and where a valid legal basis permits the processing.

We may use your information to process and fulfil orders, arrange shipping, send order confirmations and delivery updates, process payments, manage returns and refunds, respond to customer enquiries, and provide after-sales support.

We may also use personal information to maintain and improve our website, prevent fraud, protect our business and customers, resolve disputes, comply with legal obligations, maintain financial records, and enforce our policies.

Where permitted by law, we may use website analytics to understand customer behaviour and improve the shopping experience. We may also use information for marketing, personalised advertising, or promotional communications where the required consent or other applicable legal basis has been obtained.

We do not intentionally collect more personal information than is reasonably necessary for the purposes described in this policy.

Legal Bases for Processing

Where the GDPR or UK GDPR applies, Maylo processes personal information on one or more of the following legal bases.

Performance of a contract: We process information necessary to accept, fulfil, deliver, and support your order.

Legal obligations: We may process and retain information to comply with tax, accounting, consumer protection, and other applicable legal requirements.

Legitimate interests: We may process certain information to operate and improve our store, secure our services, prevent fraud, respond to customer enquiries, and protect our legal rights, provided these interests do not override your rights and freedoms.

Consent: We rely on your consent where required, including for certain non-essential cookies, tracking technologies, and marketing activities. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Shopify and Third-Party Service Providers

Maylo operates its online store using Shopify. Shopify provides the e-commerce platform and related services that enable us to display products, process orders, and operate our website.

We may share personal information with third-party service providers where necessary to operate our business. These providers may include payment processors, hosting and technical service providers, shipping and fulfilment providers, suppliers, customer support tools, analytics services, and advertising platforms.

Maylo uses third-party tools for product sourcing and order fulfilment, which may include Zendrop and suppliers or fulfilment partners. When necessary to fulfil an order, relevant information, such as your name, shipping address, ordered products, and contact details, may be shared with the relevant supplier or fulfilment partner.

These providers may process personal information according to their own privacy policies and their contractual arrangements with Maylo. We seek to limit information shared with service providers to what is reasonably necessary for their specific services.

We do not authorise our service providers to use personal information for purposes that are incompatible with applicable law or their contractual responsibilities.

International Data Transfers

Because Maylo uses international e-commerce platforms and third-party service providers, your personal information may be processed or stored in countries other than the country where you live.

Where personal information protected by the GDPR is transferred outside the European Economic Area, the United Kingdom, or another protected jurisdiction, we will use an applicable lawful transfer mechanism where required. Depending on the circumstances, this may include an adequacy decision, standard contractual clauses, or another legally recognised safeguard.

You may contact us at maylosupport@gmail.com to request further information about relevant international data transfers and the safeguards used, subject to applicable law.

Cookies and Similar Technologies

Maylo may use cookies, pixels, and similar technologies to make our website function properly and to support security, shopping cart functionality, customer preferences, analytics, and advertising.

Some cookies are necessary for the website to operate. Other cookies, including certain analytics and advertising cookies, may require your consent before they are activated.

Where required by law, we will ask for your consent before placing or using non-essential cookies and tracking technologies. You should be able to manage your preferences through the cookie consent tools provided on our website.

You can also manage or delete cookies through your browser settings. Disabling certain cookies may affect some website features.

The exact cookies used on Maylo may change as we add, remove, or update services and applications.

Marketing Communications

If you subscribe to marketing communications or otherwise provide valid consent where required, Maylo may send you promotional emails about products, offers, and store updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at maylosupport@gmail.com.

Even if you unsubscribe from marketing communications, we may still send essential transactional messages relating to your orders, payments, deliveries, refunds, or customer service requests.

Where applicable law requires consent for personalised advertising or the sharing of information for cross-context behavioural advertising, we will provide the required consent and opt-out mechanisms.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Order information, transaction records, and invoices may be retained for the periods required by applicable tax and accounting laws. Customer support correspondence may be retained for as long as necessary to resolve enquiries, maintain relevant records, and protect our legal interests.

Information used for marketing will be retained until you unsubscribe, withdraw consent where applicable, or the information is no longer needed for the relevant purpose.

Technical and analytics information may be retained according to the settings and retention policies of the relevant service providers.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal requirements and legitimate retention needs.

How We Protect Your Information

Maylo takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.

We rely on appropriate security measures provided by our e-commerce platform and service providers and seek to limit access to personal information to those who need it for legitimate business purposes.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

Where required by applicable law, we will notify affected individuals and relevant authorities of a personal data breach.

Your Privacy Rights

Depending on your location and the applicable law, you may have the right to request access to the personal information we hold about you, receive a copy of it, correct inaccurate information, request deletion, restrict certain processing, object to certain uses, or request the transfer of your information to another service provider.

Where we process information based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place lawfully before consent was withdrawn.

You may also have the right to object to direct marketing and to certain forms of profiling or automated decision-making.

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR or UK GDPR. You also have the right to lodge a complaint with your relevant data protection supervisory authority.

If you are a resident of a US state with applicable consumer privacy legislation, you may have additional rights, including the right to know what personal information is collected, request deletion or correction, obtain a copy of certain information, and opt out of certain sales, targeted advertising, or profiling activities where those rights apply.

Maylo does not discriminate against customers for exercising privacy rights protected by applicable law.

To exercise your rights, contact us at maylosupport@gmail.com. We may need to verify your identity before responding. We will respond within the time limits required by applicable law. Under the GDPR, the standard response period is generally one month, subject to lawful extensions in certain circumstances.

 

Children's Privacy

Maylo's online store is not intentionally directed at children who are below the age at which they can legally provide consent to data processing under applicable law.

We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. Where parental consent is required, we will follow the relevant legal requirements.

If you believe a child has provided personal information to us unlawfully, please contact maylosupport@gmail.com so that we can review the matter and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These websites and services operate independently and may have their own privacy policies and data collection practices. Maylo is not responsible for the privacy practices of third-party websites that we do not control.

We encourage you to review the privacy policies of any third-party services you use.

Automated Decision-Making

Maylo may use automated systems supplied by service providers for purposes such as fraud prevention, payment risk assessment, analytics, and advertising.

Where automated decision-making or profiling is subject to specific legal restrictions, we will comply with applicable requirements, including providing relevant information and respecting applicable rights.

We do not intend to make decisions based solely on automated processing that produce legal effects or similarly significant effects on individuals unless permitted by applicable law and subject to the required safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal requirements, or data processing practices.

The updated version will be published on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent before introducing changes that require it.

We encourage you to review this page periodically to stay informed about how Maylo handles personal information.

Contact Us

If you have any questions about this Privacy Policy, our data protection practices, or your privacy rights, you can contact us using the details below.

Maylo Customer Support

Email: maylosupport@gmail.com

Website: https://maylo.shop