Last updated: October 14, 2026

Return and Refund Policy

Last updated: October 14, 2026

At Maylo, customer satisfaction is important to us. We want you to shop with confidence. Please read our return and refund policy below to understand your options when purchasing from Maylo.

Returns and Refunds

Maylo offers a 30-day return policy for eligible purchases. If you are not satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return, subject to the conditions below and your applicable legal rights.

Customers who purchase Shipping Protection at checkout receive additional protection and may request a refund if they are not satisfied with their purchase.

To request a return, please email us at maylosupport@gmail.com with your order number and the reason for your return.

If your return is approved, we will email you the return instructions and the applicable return address. Because we work with different suppliers, the return address may vary depending on the product.

Please do not send any products back before receiving return instructions from our support team.

Shipping Protection

Shipping Protection is an optional service that you can purchase during checkout. It provides additional protection for eligible orders under the following circumstances:

Dissatisfaction with your purchase

If you purchase Shipping Protection and are not satisfied with your product after receiving it, you may request a refund within 30 days of delivery.

You must contact our support team and return the product to the address provided to you by email. The product must be returned in accordance with the return instructions and applicable terms.

Once your return has been received and approved, your refund will be processed to your original payment method.

Lost packages

If you purchase Shipping Protection and your package is confirmed to have been lost during transit, you may request a refund under the protection service.

Please contact us at maylosupport@gmail.com with your order number. We will investigate the shipment and guide you through the refund process.

Shipping Protection does not replace or limit any consumer rights you may have under applicable law. Maylo remains responsible for fulfilling its legal obligations concerning delivery, including lost or undelivered orders.

Damaged, Broken, or Defective Products

If your product arrives damaged, broken, defective, or different from what you ordered, you do not need to purchase Shipping Protection to receive assistance or exercise your legal rights.

Please contact us at maylosupport@gmail.com as soon as possible. Include your order number, a description of the problem, and clear photographs or videos showing the issue, where possible.

We will review your case and explain the next steps.

If the product is confirmed to be damaged or defective, we will provide an appropriate solution in accordance with applicable consumer protection laws. Depending on the circumstances, this may include a repair, replacement, price reduction, or refund.

Where required by law, Maylo will cover the necessary return shipping costs for damaged or defective products.

You will not lose your legal rights simply because you did not report the issue within 24 hours of delivery. However, we encourage you to contact us promptly so we can help resolve the problem as quickly as possible.

Change of Mind and Return Shipping Costs

If you change your mind, ordered the wrong size or colour, or simply no longer want the product, return shipping costs are generally your responsibility unless Shipping Protection covers the return under its applicable terms or the law requires otherwise.

For eligible returns under Shipping Protection, you must follow the return instructions provided by our support team.

Your statutory right to withdraw from an online purchase, including the applicable withdrawal period and exceptions, remains unaffected by this policy.

Refund Processing

Once your returned product has been received and your return has been approved, we will process your refund as soon as reasonably possible.

Refunds will normally be issued to your original payment method. The time required for the funds to appear in your account depends on your bank or payment provider.

If a refund is requested for a lost package, we will first review the tracking information and investigate the shipment where necessary.

All refunds will be handled in accordance with applicable consumer protection laws.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at maylosupport@gmail.com.

If your order has not yet been shipped, we may be able to cancel it. If it has already been shipped, cancellation may no longer be possible, but you may still be entitled to withdraw from the purchase under applicable law.

Nothing in this section limits your statutory cancellation or withdrawal rights.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us at maylosupport@gmail.com.

We will review the tracking information and contact the relevant supplier or shipping provider where necessary.

If your package is lost or not delivered, Maylo will work with you to resolve the issue in accordance with applicable law, regardless of whether Shipping Protection was purchased.

Customers who purchased Shipping Protection may also submit a claim under the additional protection service, subject to its applicable terms.

Contact Us

If you have any questions about returns, refunds, Shipping Protection, or your order, please contact our customer support team.

Maylo Customer Support

Email: maylosupport@gmail.com

Website: https://maylo.shop

Thank you for shopping with Maylo!